Refund policy
Thank you for shopping at Fidelity Farm Hi-Fi.
We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return:
- Your item must be unused, in the same condition that you received it, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
Certain types of goods are not eligible for return, including:
- Special order or custom-built items
- Clearance or final sale items
- Open-box cartridges, headphones, or any product that cannot be resold as new due to hygiene or setup reasons
If you have any questions about eligibility, please contact us before returning your item.
Return Process
To start a return, please contact us at [info@fidelityfarmhifi.com].
If your return is accepted, we’ll provide instructions on how and where to send your package.
Items sent back to us without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the return is due to an error on our part (for example, a defective or incorrect item).
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund is approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card company may take additional time to post the refund.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, please contact us at [info@fidelityfarmhifi.com].
Shipping Damages or Defects
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and make it right.
Contact Us
For any questions about returns or refunds, please contact us at:
📧 [info@fidelityfarmhifi.com]
📍 Fidelity Farm Hi-Fi, [343 Asbury RD. Farmingdale NJ 07727]